Questions & Answers
SHOPPING INFORMATION
Where does ZelligeSpirit ship from?
ZelligeSpirit is based in Morocco, and all our products are shipped directly from Morocco.
Do you ship internationally?
Yes, we ship our traditional Moroccan dresses and other products worldwide. Wherever you are, you can enjoy authentic Moroccan fashion from ZelligeSpirit.
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on the destination country and the weight of your order. You can view the exact shipping cost during checkout before confirming your purchase.
How long will delivery take?
Delivery times also vary by destination. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 7 to 21 business days depending on your location. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.
What exactly happens after ordering?
After placing your order, you will receive an email confirmation with your order details. Our team will then carefully package your items and prepare them for shipment. Once your order has been dispatched, you will receive another email with tracking information to monitor the delivery status of your package.
Do you offer wholesale or bulk ordering?
es, we offer wholesale pricing for bulk orders. Please contact us at info@ZelligeSpirit.com for more information on wholesale opportunities.
How can I contact customer service?
If you have any further questions or need assistance, please feel free to contact our customer service team at info@ZelligeSpirit.com . We’re here to help!
Where can I view my sales receipt?
Your sales receipt is included in the order confirmation email sent to you after purchase. You can also view and print your receipt by logging into your account on our website and accessing your order history.
How do I add a gift receipt to an order?
Currently, we do not offer a separate gift receipt option. However, you can request us to exclude the pricing information from the packing slip by contacting our customer support team after placing your order.
How long do I have to return an order?
We accept returns within 30 days of delivery for a full refund or exchange. To initiate a return, please visit our Returns & Exchanges page for detailed instructions.
PAYMENT INFORMATION
How is the recipient reimbursed?
Refunds are issued to the original form of payment used during checkout. If the payment method is unavailable, store credit will be provided instead.
Can I be reimbursed through the original payment method?
Yes, refunds are processed back to the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or credit card company.
Can the country receiving the shipment be different than the country of purchase?
Yes, we offer international shipping to various countries worldwide. During checkout, you can select your preferred shipping destination different from the billing address.
How can I return an item?
To return an item, please visit our Returns & Exchanges page and follow the instructions provided. You will need your order number and email address used during purchase to initiate the return process.
Will I receive the same product that I see in the picture?
We strive to ensure that product images accurately represent the items available for purchase. However, slight variations may occur due to the handmade nature of our products and differences in monitor displays.
Will you restock items indicated as “out of stock?”
We regularly update our inventory, and popular items may be restocked based on demand and availability. Please check back or sign up for our newsletter to receive updates on restocked products.
GENERAL
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